Refund policy
Returns & Exchanges
Our Policy
We want you to be happy with your gear. If something isn't right, you may return unworn, unwashed items in their original condition and packaging within 30 days of delivery for a refund or exchange.
How to Start a Return
Email us at mygear@wycoga.com with your order number and the item or items you'd like to return, and let us know whether you'd prefer a refund or an exchange. We'll reply with return instructions and a return address. Please don't send anything back before contacting us, since unauthorized returns may not be processed.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping method, as we can't issue a refund for a return we don't receive.
Exchanges
The fastest way to get the size or color you want is to return the original item for a refund and place a new order. If you'd rather have us process a direct exchange, let us know when you email and we'll arrange it based on availability.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to the original payment method within 5 to 10 business days. Depending on your bank or card issuer, it may take an additional billing cycle for the credit to appear. Original shipping charges are non-refundable.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or isn't what you ordered, email us at mygear@wycoga.com within 7 days of delivery with your order number and photos. We'll make it right at no cost to you, including return shipping.
Non-Returnable Items
The following can't be returned or exchanged:
- Items marked final sale or clearance
- Gift cards
- Items that have been worn, washed, altered, or damaged after delivery
- Items returned without original tags or packaging
Questions
Email us at mygear@wycoga.com and we'll get back to you within one business day.