Shipping policy

Shipping Policy

Processing Time
Orders are processed within three business days, Monday through Friday, excluding holidays. Orders placed after 12:00 PM ET or on weekends begin processing the next business day.

Shipping & Handling Costs
Shipping rates are calculated at checkout based on order size, weight, and destination. All domestic orders ship via UPS Ground.

Transit Time
Most UPS Ground packages arrive within 2 to 5 business days after they leave our warehouse. Transit time does not include processing time, and UPS does not deliver on weekends or holidays.

Order Tracking
You'll receive a shipping confirmation email with tracking information once your order leaves our warehouse. Tracking can take up to 24 hours to update after the label is created. If you don't see a confirmation email, please check your spam folder before contacting us.

Shipping Addresses
We ship to physical addresses within the United States. Please double-check your address at checkout. We aren't able to reroute a package once it ships, and orders returned to us as undeliverable due to an incorrect address may be subject to reshipment costs.

Changes and Cancellations
If you need to change or cancel an order, email us at mygear@wycoga.com as soon as possible. We'll do our best to catch it, but once an order has entered processing we may not be able to make changes.

Delayed, Lost, or Damaged Packages
Delivery delays can happen due to weather, carrier volume, or events outside our control. If your tracking hasn't updated in more than five business days, or your package arrives damaged, email us at mygear@wycoga.com with your order number and photos if applicable, and we'll help sort it out.

Questions
Email us at mygear@wycoga.com and we'll get back to you within one business day.